FAQs
01
When will I receive my order?
Regular Orders
You can expect your order to arrive within the four weeks following your approval of the final design. Due to this we ask that you place your order as early as possible before you need it. This does not however mean that your order will take the full four weeks to be created and shipped. This time frame provides us up to three weeks for production and an estimated week for postal delivery.
Holiday Orders
You can expect your order to arrive within the six weeks following your approval of the final design. Due to increased demand around holidays we ask that you place your order as early as possible. This does not however mean that your order will take the full six weeks to be created and shipped. This time frame provides us with up to four weeks for production, and in the instance of increased postal service volume, an estimated two weeks for delivery.
Orders typically take between 1-7 days to ship. Shorter production and shipping time frames are not guaranteed and are dependant upon availability and workload.
02
How do I receive my order?
When finalizing your order you will have several shipping options to choose from including:
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Expedited Parcel (2-7 days delivery)
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Xpresspost (1-2 days delivery)
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Priority (1-day delivery)
Once your order is complete you will be notified. We will then dispatch your order on our next series of shipments. You can expect your order to arrive within the above outlined delivery time frames, depending on your location and postal service workloads.
03
Are there any additional charges on my order?
Your order is subject to the 13% HST tax as outlined by the province of Ontario. This taxation is only applicable to the product itself, shipping charges are not taxed.
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Shipping charges are applicable to your order. These charges will vary depending on the shipping option selected at the time of ordering and your location.
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Hanging hardware can be added to your piece for an additional charge of $1.00. This is available to be purchased as an add-on feature at the time of ordering.
04
What methods of payment are accepted?
Shopping with us through our Etsy shop allows you to have peace of mind by using one of their protected payment services. You have a wide variety of offered services to choose from including:
Digital payments: Apple Pay, Google Pay and PayPal
Credit cards: American Express, Discover, Mastercard and Visa
Etsy funds: Etsy credits and Etsy Gift cards
making ordering and payment simple and convenient.
05
What is Letters by Linda's returns policy?
Letters by Linda is committed to 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, we encourage you to contact us within 30 days of the delivery date. The sooner we know about your concern, the better we can assist you in correcting the situation.
Purchased products are eligible for return and refund so long as the concerns is brought to the attention of Letters by Linda within the first 30 days of product delivery. However, some exceptions may apply and will be accessed on a case-by-case basis.
Cancellations will be accepted up to 24 hours after the initial time of purchase.
Prior to purchasing, we encourage all our customers to read Letters by Linda’s complete policies that guide the handling of your concerns, returns, exchanges and cancellations. The full policy is available by clicking the link below.
06
How is my privacy protected?
Your privacy is important to us. Ordering through out Etsy shop allows us to help you protect your personal information. When ordering you can either create an account with Etsy if you do not already have one, or order as a guest. Your information will only be used by us for the intended purposes of your order and will never be shared with other parties outside of Letters by Linda.
If ordering a photo collage letter, following the completion of your order all photographs pertaining to your order will be permanently deleted and any leftover physical copies destroyed.
Please note, following the completion of your order we may ask you for your permission to add a photo of your finished product to our media outlets for future customers to view. You can always decline this request. In the event you agree and later change your mind, simply contact us to retract your permission and we will promptly remove the requested photos.
07
Where does Letters by Linda attain its materials?
As a small local business, we do our best to source our materials from businesses just like us whenever possible. We are proud to support local suppliers from Kitchener, Waterloo, Cambridge, Guelph and other nearby cities.
08
Can I hang my piece?
You do have the option of requesting hanging hardware to be added to your piece for an additional $1.00 charge. This will need to be purchased as an add-on to your order upon check-out from our Etsy shop. Following the placement of your order you will be contacted, at which time one of the items discussed with you will be the location options for any requested hanging hardware.
09
Where is Letters by Linda located?
We are a home-based venture operating in Kitchener, but we provide service to all of Canada through our Etsy shop.
Letters by Linda operates solely online so feel free to view our previous works in our Gallery or visit us on our Etsy shop for viewing and ordering. You can also contact us if you have any questions or concerns.
10
How do I contact Letters by Linda?
You can contact Letters by Linda in a variety of ways. We can be reached through our contact page at the link below or you can e-mail us directly at lettersbylindadesigns@gmail.com.
Shop and browse on our Etsy shop at
www.etsy.com/ca/shop/LettersbyLindaDesign
You can also find us on Facebook at @LettersbyLindaDesigns. Don't forget to "Like" and "Follow" us! We look forward to having you as a part of our community.
